1. Clients and staff are entitled to:

   • Polite, courteous and professional treatment at all times
   • An atmosphere free from violence, physical, emotional or verbal abuse, profanity, intimidation and bullying
   • An atmosphere free from discrimination on the grounds of race, religion, sex, age, disability, cultural background, sexual orientation or marital status
   • An atmosphere free from drugs and alcohol. Persons under the influence of drugs and/or alcohol are not permitted in the Centre

2. Clients are reminded that the resources in the Centre, including the computers, fax machines and telephones, are for services related to job search ONLY, and for no other purpose.

3. Children are very welcome at YERC. Please remember that they must be supervised at all times by a Parent while on the premises. Staff will ask parents to remove children who are noisy or disruptive.

4. Part of the preparation for employment is related to what you wear. Therefore, clients are expected to be dressed appropriately while here in the Centre. This includes: Shoes and shirts must be worn and no bikini tops or short shorts.

5. The only animals that are allowed in the Centre are those, which are assisting disabled clients.

The Community Employment Resource Centre reserves the right to refuse service to clients who do not follow the above policies.

1. Complaints or concerns regarding the services offered at YERC, including complaints about members of staff, should be raised in the first instance, if possible, with the person or persons concerned. Staff will make every effort to resolve problems at this point.

2. If the complaint or concern is not satisfactorily resolved through Step 1 above, the complaint should be raised with the Manager, preferably in writing.

3. When a complaint is received, the Manager will meet with the person making the complaint within one week, and make every effort to resolve the problem satisfactorily. Actions taken at this stage may include the review of the client’s file by the Manager and/or another facilitator, and a meeting involving the complaining party, the staff concerned and the Manager.

4. If the complaint is still not satisfactorily resolved, the complaining person may request that it be taken to the Executive Director of MYERT Corps, whose decision shall be final.

5. If you wish to compliment our services, a card or letter will suffice.

Welcome to YERC. We hope you will take full advantage of the friendly and comprehensive range of services and resources available to you in the pursuit of meaningful employment. In our commitment to excellence, YERC can provide registered clients assistance in the following areas:

1. If you are a client doing independent job search using the resource zone and have no need to see a facilitator, then the Resource Centre Staff can help you with:

   • A tour of our facility and resource center
   • Job Posting and job board information
   • Making photocopies (10 copies of each document per day)
   • Using the fax machines
   • Using the computers for Internet access
   • Gaining access to information on our computers and printing documents
   • Purchasing “floppy disks” to be used on our computers and stored at YERC
   • Finding resource books on cover letter, resume preparation and job search
   • Researching occupations for a career change, training or return to school
   • Questions pertaining to job search, applications forms, and community resources

   Note: Clients need to have the keyboarding and computer skills necessary to produce their own correspondence and other written materials. Staff can help with formatting and general information.

2. If you are a client who is thinking about participating in a program to help you with your active job search, then you need to meet with a YERC Employment Facilitator who can help you with:

   • Understanding your options and choosing a course of action
   • Access to Career Exploration, Work Search, or Resume Preparation workshops within the community
   • Access to a local series of Professional Development workshops
   • Developing a Return-to-Work Action Plan
   • Access to counseling if you are struggling with issues that need some individual attention and support

3. If you are a client who is thinking about training or schooling for a new job, a new career, or starting your own business, then you need to meet with a YERC Employment Facilitator who can help you with:

   • Knowing if you qualify for Service Canada Sponsored Training
   • Creating an Action Plan leading to training and/or employment
   • Completing the Service Canada Sponsored Training application package
   • Accessing a Self-Employment program.